Shipping Policy

We are pleased to offer reliable and efficient delivery services for our customers in Australia. As an authorized distributor of Choco Albab by Saudagar Asia HQ in Malaysia, we ensure that all orders are processed and dispatched promptly. While we make every effort to ensure accurate and timely delivery of all orders, we do not accept responsibility for delays caused by unforeseen circumstances, including but not limited to, customs delays, weather conditions, or courier issues.
 

Customers are responsible for providing accurate shipping information, and we cannot be held liable for lost or delayed packages due to incorrect or incomplete delivery addresses provided during the order process. By placing an order, you acknowledge that you understand and agree to our shipping terms, and any applicable duties or taxes in the destination country / state are your responsibility. We are not liable for any damage that occurs to the products during shipping or after they are delivered, except where legally required.
 

Shipping Options: We offer a range of shipping methods to suit your needs, including standard and expedited options. Delivery times will vary depending on your location within Australia.

Standard Shipping: 5 – 10 business days

Expedited Shipping: 2 – 5 business days
 

Shipping Costs: Shipping costs are calculated at checkout based on your delivery address and selected shipping method. We strive to provide competitive rates while ensuring your order arrives safely and on time.
 

Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.
 

Interstate Orders: For deliveries to other parts of Australia, all import duties and taxes are included in the final price. There are no hidden fees, and we ensure a smooth and hassle-free delivery process.
 

If you have any questions or need assistance with your order, our customer service team is here to help. Please contact us at our email, chocoalbabmelbourne@gmail.com, and we’ll be happy to assist you!