Frequently asked questions

1. What is Choco Albab?
Choco Albab is a Melbourne-based brand bringing you indulgent, high-quality chocolate treats made from premium halal chocolate. Our offerings include indulgent and unique chocolate treats, such as our signature ChocoTubs, Belgian Chocolate Drinks, and Chocolate Hazelnut Spread. All our products are designed to delight chocolate lovers of all ages. Our signature product is the ChocoTub – a ready-to-enjoy cup layered with healthy cereal, crunchy toppings, and delightful flavours. We also offer spreads and premix drinks, giving chocolate lovers a way to enjoy café-style chocolate experiences at home or on the go.
 

2. Are your products halal?
Yes! All Choco Albab products are made with halal-certified ingredients, making them suitable for Muslim consumers.
 

3. Where are your products made?
Our products are developed and packed in Malaysia and distributed to Melbourne, Australia.
 

4. Do you offer delivery?
Yes, we offer Australia interstate delivery. Delivery is free for orders over $50 in the Melbourne, Victoria region only. Please reach out to us via email at chocoalbabmelbourne@gmail.com should you are not able to see the delivery option so as we can assist you offline.
 

5. What are ChocoTubs?
ChocoTubs are our signature cereal-and-chocolate combo snacks. They come in a variety of fun flavours and textures, like Choco Crunch, Rice Choco, Choco Ball, and Dorayaki Cereal—available in Belgian Chocolate, Strawberry, Cotton Candy, and more.
 

6. Are your drinks dairy-free?
Our Belgian Chocolate Drink is made with oat milk powder and a non-dairy creamer, making it suitable for those looking for a dairy alternative. Please refer to the ingredient list on the packaging or product page for more details.
 

7. Are your products kid-friendly?
Absolutely! Our colourful packaging and fun flavours are a big hit with kids, while adults love the premium chocolate taste. Our cereal chocotub is not recommended for babies to avoid choking.
 

8. Can I sell Choco Albab products at my shop or event?
Yes! We're always looking for vendors and stockists across Australia. Reach out to us via email chocoalbabmelbourne@gmail.com or our contact form to explore consignment, wholesale, or affiliate opportunities.
 

9. Do you offer special deals or bundles?
Yes, we regularly offer seasonal promotions, bundles, and discounts. Follow us on Facebook, Instagram and TikTok (@chocoalbabmelbourne) or subscribe to our email list to stay updated!
 

10. Can I buy Choco Albab products as a gift?
Of course! Our products make adorable, unique gifts for birthdays, holidays, or just a sweet surprise for someone special. Reach us for a special price quote for bulk purchase.
 

11. How do I store Choco Albab products?
Keep them in a cool, dry place away from direct sunlight. No refrigeration is required unless otherwise stated on the packaging. For Chocotubs, once opened, always keep the lid on to maintain the crunchiness and best consumed within 3 days.

12. How do I enjoy my chocotubs? 
Here are some recommended tips to enjoy your chocotubs. Please note the chocolate will hardened in cold environment and we do encourage you to thaw the tub prior to consumption.



 

 

 

 

 

 

 

 

 

 

 

 

 

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13. What payment methods do you accept?
At checkout, we accept all major credit cards with additional transaction fees, PAYPAL, PAYID, and other secure online payment options.
 

14. Can I return or exchange a product?
Due to the nature of food products, we do not accept returns. However, if there's an issue with your order, please contact us immediately and we’ll do our best to make it right.